INSS branch employees helping citizens at the counter

In-person service at INSS: how the social security agency assists citizens across Brazil.

About this subject

The National Institute of Social Security (INSS) is the Brazilian government agency responsible for managing social security benefits such as retirements, pensions, sickness benefits, and maternity pay. INSS branches are located in almost every Brazilian municipality, offering in-person services for benefit applications, medical examinations, registration updates, and other procedures. Customer service is provided by civil servants hired through public exams, following standardized procedures to ensure efficiency and transparency. Since 2020, INSS has expanded digital services through the Meu INSS platform, but physical branches remain essential for those with limited digital access or specific needs like medical expertise. In 2023, INSS conducted over 35 million in-person appointments, highlighting the importance of face-to-face service in Brazil's social security system. Typical operating hours are from 7 AM to 7 PM, with mandatory prior scheduling for most services, reducing queues and organizing citizen flow. Branches also feature accessibility structures for the elderly and people with disabilities, as required by Brazilian law.

Frequently Asked Questions

What services can be done in person at INSS branches?

At INSS branches, you can apply for retirement, pensions, sickness benefits, maternity pay, undergo medical exams, update registration data, issue statements, and get guidance on benefits.

Do I need to schedule an appointment for INSS service?

Yes, most services require prior scheduling by phone (135) or through the Meu INSS website. Scheduling ensures a specific time and avoids queues.

What documents should I bring to INSS to apply for a benefit?

Personal documents such as ID, CPF, proof of address, work card, and specific documents for the benefit (medical exams, marriage certificate, etc.). Check the official list on the website.